Refund policy

📦 Refund & Return Policy

Custom / Made-to-Order Items (e.g., embroidered or personalized apparel) Because each custom item is made specifically for you, we are unable to accept returns or exchanges unless the item arrives defective, damaged, or we made an error on your order. If there's an issue with your custom order, contact us within 7 days of delivery at SaltwaterCustoms850@gmail.com with a photo of the problem and we'll make it right — replacement or refund.

Non-Returnable Items

• Custom / personalized orders (unless defective)
• Final sale items
• Items that have been worn, washed, or altered

Exchanges We're happy to exchange ready-to-ship items for a different size or color, subject to availability. Custom items cannot be exchanged.

Refund Processing Once your return is received and inspected, refunds are issued to your original payment method and will reflect on your account per your bank’s policies (typically within 5–7 business days).